Alert Messaging

Stay informed with card activity and fraud alerts

Stay informed and in control with real-time, automated Purchase Alerts. Manage your alert preferences online, anywhere. You decide which notification is right for you, such as exceeding a specific amount or a transaction made outside of the United States. You can even choose to receive alerts via text messaging, email or both. It’s easy as 1, 2, 3.

Fraud Alerts help you to manage your account activity and quickly identify potentially fraudulent transactions. When you provide us with your mobile number, we will automatically sign you up to receive automated alerts to your mobile device using text messaging and/or pre-recorded digital voice phone calls.

Easy as 1, 2, 3

  1. We automatically enrolled you in Fraud Alerts. You will be notified if fraud or unusual activity is detected.
  2. Set up Purchase and Activity Alerts on your cards here. Get alerts via email or text for Signature based transactions using your debit card and credit transactions you select.
  3. Set up alerts in Online Banking here. Get notified on all share transactions, debit card PIN based transactions, balances, withdrawals, and more.

If there’s a security alert anywhere, you’ll hear it here first.

If there’s ever an issue related to your account or a general security alert of interest, we let you know right away. If you want to be notified immediately when there is a suspicious transaction identified on your credit card account, you can register for free, real time fraud alerts here. If there are security breaches or alerts of general interest, they will appear directly above the feature slider on our homepage.

If you ever have problems with your debit card or need to order a new card, we’re here for you, too. Just give us a call at (800) 338-6739.

How do I activate my debit card?

Dial (866) 985-2273 to activate your debit card.

  1. Enter last 4 digits of Social Security#
  2. Enter CVV2 value on back of card
  3. Enter card expiration date
  4. Enter your 4 digit PIN (Personal Identification Number)

If you are experiencing issues, please contact member services at (800) 338-6739 for assistance.

Are there currency conversion fees to use my Visa debit card internationally?

The Credit Union does not charge a conversion fee to use your debit card out of the United States.

What do I do if my Visa debit card does not work?

It is important for you to keep your contact information up to date. If there are suspicious transactions and our Card Services cannot contact you, the card could be restricted. If you have used an invalid PIN several times your card could be locked out. If you have reached your daily withdrawal limit, this could be another reason your card is not working. Please contact us at (855) 710-3059 or by sending us a message in the Secure eMailbox within your Online Banking account.

My debit card is expiring. When I can I expect a new one?

The expiration date on your debit card means that it can be used until the last day of the month shown. A new card is ordered at the beginning of the month in which they expire and then it takes approximately 7-10 business days to receive them.

Can I change my Visa debit card PIN number?

Yes. Please dial (866) 985-2273 to activate your debit card.

  1. Enter last 4 digits of Social Security#
  2. Enter CVV2 value on back of card
  3. Enter card expiration date
  4. Enter your 4 digit PIN (Personal Identification Number)

If you are experiencing issues, please contact member services at (855) 710-3059 for assistance.

How can I get my PIN for my Visa Debit and/or my Visa Credit Card?

For Visa Debit Cards please call (866) 985-2273.

For Visa Credit Cards, please call Visa Card Services at (888) 886-0083.

Checking & Savings Alerts

Automated Fraud Alerts

Purchase Alerts