Sample header text for page font: montserrat at H1, size can vary and padding above and below can be adjusted

Fonts

This is H2 text – font: News Cycle 36px

This is H3 text font: News Cycle 24px

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Body text is 16 px Libre Franklin.

Rows are based on a 12 column system, columns run the full width of the browser window, columns can be DECU colors or white for text. The most commonly used colors are the “lighter” DECU greens (7D8334 and A3AA37) and orange (F68821), when the column background is any of these colors, text is white and must be changed manually. This column is 7D8334.

This is a 2 column row. Columns usually have a 40px padding top and bottom with content centering within the row, but column paddings can be adjusted for circumstances, paddings are usually 20 px and 40px. This column is A3AA37.

This is a 3 column row. The goal is usually to have the rows 350 pixels tall for a good transfer to mobile. When colored rows stack there’s no gap between the rows.

Rows can also be white, or contain a photo as a background.

This column is A3AA37.

The calculators, FAQs and blog section are templates within WP bakery that are added manually, only blog pages are formatted, the header automatically adds the page title to the header and the header image is the blog page featured image.

Which DECU Visa Card is Best?

DECU offers three Credit Card Programs:  Platinum, Platinum Plus and Signature.  Depending upon how you use your card, our three card programs pay you back with a Lower Interest Rate, Merchandise and Travel Rewards or 1.5% Cash Back

DECU Visa Signature offers 1.5% Cash Back, every day, on every purchase and no rotating categories

DECU Visa Platinum offers a lower interest rate, which may benefit you if you cary a balance – up to 1% less than Platinum Plus

DECU Visa Platinum Plus offers rewards, one point per dollar spent.  Redeem Points for Travel Rewards, Merchandise, Gift Cards or redeem points as a cash rebate to your DECU savings or checking account or Visa statement credit.

Do you have a Credit Card with rewards?

Yes we do. Our Visa Platinum Plus card has all the great benefits of our Visa Platinum card, plus Rewards! For every dollar you spend in purchases, you earn rewards points. Use your points to choose from travel and merchandise rewards along with event tickets, gift cards and account credits. Rewards are subject to terms and conditions.

Plus, the New DECU Visa Signature Card offers 1.5% Cash Back.  No rotating categories, no limits, rewards do not expire and there is No Annual Fee.

Applying for your DECU Visa is easy.You can either complete an application in Online Banking (once logged in, click on Loan Requests tab), or call us at (800) 338-6739.

How do I activate my Visa Credit Card

You may activate your Visa credit card by calling the number listed on the sticker on the front of the card or by calling Visa Card Services at 1-800-631-3197 24 hours a day, 7 days  a week.

How do I enroll in Card Activities and Fraud Alerts?

Stay informed and in control with real-time, automated purchase alerts.  Manage your alert preferences online, anywhere, anytime through this cardholder site. Keep track of your purchases by signing up to receive text or email alerts sent directly to your mobile device.

Enroll in Card Purchase Alerts

Automated Fraud Alerts provide real-time Fraud Alerts for your convenience and help you manage your account activity and quickly identify potentially fraudulent transactions.

Enroll in Fraud Alerts

What is the 24/7 Visa Member Service phone number?

Simply dial 1-855-779-1061 for 24/7 service to your DECU Visa credit card.

Are there currency conversion fees to use my Visa Credit Card in a foreign country?

DECU does not charge a conversion fee to use your DECU Visa credit or Visa debit card out of the country.

How do I make a Credit Card payment in Online Banking?

While logged into Online Banking, select the Credit Card tab and then select the Credit Card Link.You may also select the Orange Gear Wheel to the left of your credit card and click on Manage Credit Card. Both of these options take you to your card management page where you can make payments and view additional credit card information. If you have additional questions, please contact Member Services at (800) 338-6739.

How do I track my Visa Credit Card activities?

You can track and manage your Visa credit card through Online Banking. While logged into Online Banking, select the Manage Cards tab located on the top menu and select Credit Card Site. You may also select the Orange Gear Wheel to the left of your credit card and click on Manage Credit Card. Both of these options launch to where you can make payments and view additional credit card information. If you are not an Online Banking user, you may call Visa Card Services at 1-855-779-1061.

Can I get my Credit Card interest rate lowered and do you match other credit unions' interest rates?

DECU offers Best in Market rates for all deposit and loan products.  We do not match competitor rates on credit cards nor do we lower the interest rate on cards. We monitor our cards based on credit scores and adjust the rate according to our credit card agreement.

Can I set up automatic payments from the Credit Union to my Visa Credit Card?

Yes, while logged into Online Banking, select the Manage Card tab located on the menu and click on Credit Card site. You may also select the Orange Gear Wheel to the left of your credit card and click on Manage Credit Card. Both of these options launch to where you can set up an Automatic recurring payment and view additional credit card information. If you are not an Online Banking user, you may call Visa Card Services at 1-855-779-1061.

Where do I send my Credit Card payments?

While logged into Online Banking, select the Manage Cards tab and then select the Credit Card Site. You may also select the Orange gear wheel to the left of your credit card and click on Manage Credit Card. Both of these options take you to your card management page where you can make payments and view additional credit card information.

Don’t have Online Banking? Sign up today and join thousands of other credit union members in a safe and easy way to bank!

Credit Card Payment Address:

DECU Payment Processing
P.O. Box 660493 . Dallas, TX 75266-0493

If you have additional questions, please contact Member Services at (800) 338-6739.

How do I close/cancel a Visa Credit Card account?

To close a Visa credit card, you can send a secure email through Online Banking. Once logged in, click on the Black envelope in the upper right corner and select Compose New Email.

If you are not an Online Banking user, you can contact the Credit Union Loan Servicing Department at (800) 338-6739.

Can I request a Credit Card limit increase online?

You can apply for a Visa credit card limit increase in Online Banking. Once logged in, click on the Loan Requests tab or call us at (800) 338-6739.

How do I find out about the purchases appearing on my Credit Card statement?

In most cases, a phone number is listed next to the merchant name on the card statement. If you think the charge is not yours, you can file a dispute with Visa Card Services at (855) 779-1061.

What is the maximum limit on a Credit Card?

Credit limits are based on individual credit history, credit score, income and relationship with the Credit Union.  To learn more you may call us at 1-800-338-6739.

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